FAQ

Frequently Asked Questions (FAQ) for Sactter Kindness Boutique

What is your return policy?

    • We offer a 30-day return period for eligible items. The item must be in its original, unworn condition with all tags attached. Customers are responsible for covering the return shipping costs, and we provide store credit for returned items.

  2. How do I track my order?

    • Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on the carrier's website.

  3. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards and Shop Pay, PayPal, Google Pay, and Venmo

  4. Can I modify or cancel my order after it's placed?

    • Unfortunately, we are unable to modify or cancel orders once they are placed. Please double-check your order before confirming the purchase.

  5. Do you offer international shipping?

    • No, we do not ship to customers outside the United States at this time.

      Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time.  

  6. How can I contact customer support?

    • You can reach our customer support team by emailing us at Kristina@scatterkindnessllc.com, or simply use the "Contact Us" located at the bottom of the website or click the "Chat Now" located on the bottom right of the website.  We are here to assist you with any questions or concerns.

  7. What if an item is out of stock?

    • If an item is out of stock, you may sign up for notifications to be informed when it becomes available again. We strive to restock popular items as quickly as possible.

  8. Do you offer gift cards?

    • Yes, we offer gift cards of various denominations. They make for great gifts and can be purchased on our website.

  9. How do I apply a discount code?

    • During the checkout process, you will find a field to enter your discount code. Once entered, the discount will be applied to your order total.

    1. Are my personal details secure when shopping on your website?

    • Yes, we take the security of your personal information seriously. Our website employs industry-standard security measures to protect your data during transactions.

  11. Do you provide sizing information for each item?

    • Yes, we provide a dedicated sizing chart for each item on our website, covering comprehensive measurements to help you find the perfect fit. It's important to check the sizing chart for each item as sizes may vary between styles and brands. Access the sizing chart on the product page,

     

    If you have any additional questions or concerns not addressed here, please feel free to contact our customer support team for assistance.